Avbokningsavgifter

Vi tar inte ut någon avgift för bokningar som avbeställs 7 dagar eller mer före hämtningstidpunkten. Om du avbeställer din bokning efter denna tid gäller följande avgifter:

• Om du avbeställer bokningen mindre än 7 dagar före upphämtningstiden debiteras du hela kostnaden för bokningen eller upp till högst 280 SEK, beroende på vilket som är lägst.
• Om du avbeställer bokningen mindre än 24 timmar före upphämtningstiden debiteras du hela kostnaden för bokningen eller upp till högst 700 SEK, beroende på vilket som är lägst.

Avgifterna ovan gäller för samtliga länder med untantag för Storbritannien där följande avgifter gäller:

• Om du avbokar bokningen mindre än 7 dagar före upphämtningstiden debiteras du antingen hela beloppet för bokningen eller max 488 SEK om bokningskostnaden är högre än 488 SEK.
• Om du avbokar bokningen mindre än 24 timmar före upphämtningstiden debiteras du hela kostnaden för bokningen.

Vid en avbokning sker återbetalning till ditt kreditkort, minus avgiften ovan.

Underlåtelse att komma

Om du underlåter att hämta bilen det angivna hämtningsdatumet förbehåller vi oss rätten att ta ut en avgift för denna underlåtelse, antingen kostnaden för bokningen eller upp till högst 700 SEK, beroende på vilket som är lägst. Om du underlåter att komma sker återbetalning till ditt kreditkort, minus underlåtelseavgiften.

Ej använda hyrdagar

Lägg märke till att eventuella hyrdagar som inte används för förbetalda bokningar ej återbetalas.

Ovan nämnda avgifter gäller för alla länder förutom Storbritannien dä följande avgifter gäller:

Om du inte hämtar upp din bil vid den utsatta upphämtningstiden reserverar vi oss rätten ta ut en avgift för den icke utnyttjade hyrtiden.

Chile

Additional Driver Policy

Additional drivers - No maximum per rental - at USD 5.00 plus tax per day per driver. Minimum driving age is 21 years.

Age Requirements

Minimum rental age is 21 and the maximum age is 75 years. Drivers under the age of 25 will be charged 20.00 USD per day.

Cross Border Policy

Unrestricted driving within Chile. Driving into Argentina is permitted. Off Road Driving is not allowed. A special permit is required in order to cross the border into Argentina. The rental location must have a customer's signed rental agreement in order to request the permit. The permit is issued by the Chilean Government 24 hours after receiving the signed agreement. The permit can only be requested Monday through Friday, 9:00am to 6:00pm. The permit cost is $200 USD. The permit is only valid for 30 days from issue date. In addition to the permit, the Argentinean government requires renters to purchase liability insurance at a cost of approximately $100.00 USD. Alamo charges this at counter and the payment is made to the insurance company. Alamo is not responsible for any increase in cost of this liability insurance. We strongly recommend customers/renters contact the Argentinean government prior to crossing the border for complete and updated information. Customers may contact Mapfre, an insurance company based in Chile, at (56) 2-694-7000. Crossing into other countries is not permitted.

Delivery / Collection

Delivery & Collection is available within the originating rental city at a charge of $10.00 USD.  During after-hours, the pick-up and drop-off charge is $20.00 USD. If renting in Calama and customer would like pick up from the airport, this can be arranged in advance by sending a request directly to location. A fee of $10 plus tax will apply

Insurance Excess

Collision Damage Waiver limits the customer's financial responsibility for loss or damage of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 1000.00 USD. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies.

License Requirements

Full and Valid Driver's License from country of origin. Chilean residents must have an A1 type driver's license when renting the FVMR similar to a Kia Besta. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

All one way rentals must be booked in advance and are subject to availability.  One way charges apply, payable at time of rental.  Refer to One Way drop chart

Out of Hours Policy

N/A

Payment Policy

Passport and Major credit card required. Credit cards accepted are American Express, Diners Club, MasterCard, Visa. Voucher accepted:  MCO's no. OTTO's yes.  Must have pre-approved credit.Cash is accepted with $1,000 USD security deposit.A $1000 authorization will be placed on credit card upon rental of vehicle.  This authorization amount may be used toward damage or late charges in the event  vehicle is returned with damage and insurance was not purchased and/or late charges are assessed.

Refuelling Policy

Customer must return vehicle with the same amount given upon pick-up. If vehicle is not returned with the same amount of fuel a surcharge of 30% will apply.

Roadside Assistance

24 hour service: Call nearest Alamo location within Chile or 2-655-5200. In the case of an accident or theft, customer must contact rental location immediately to report accident/theft and complete a police report at time of accident/theft or within 8 hours of accident/theft.

Special Equipment

Child Seats: $6.00 USD per day - For children ages 8mths to 8 years old weighing 6-36 kilos. Chilean law requires a child under 7 years old be in child seat (no other requirement). Infant seats or booster seats are not available. GPS available in Santiago at $11.99 USD per day and $71.95 per week. There is a replacement fee of $350.00 USD if the GPS is not returned or damaged. Ski Rack: $7 USD per day available on requestLuggage Rack: $7 USD per day available on requestSnow Chains: $4 USD per day available on request

Surcharges

5% Airport Concession Recovery Fee in Santiago & Punta Arenas. $5.00/day Electronic Toll fee/Highway Fee in Santiago. Contracted rates may include the Electronic Toll Fee/Highway Fee and/or Airport concession fee. (Refer to the rate sheet.)

Tax

19% VAT