Avbokningsavgifter

Vi tar inte ut någon avgift för bokningar som avbeställs 7 dagar eller mer före hämtningstidpunkten. Om du avbeställer din bokning efter denna tid gäller följande avgifter:

• Om du avbeställer bokningen mindre än 7 dagar före upphämtningstiden debiteras du hela kostnaden för bokningen eller upp till högst 280 SEK, beroende på vilket som är lägst.
• Om du avbeställer bokningen mindre än 24 timmar före upphämtningstiden debiteras du hela kostnaden för bokningen eller upp till högst 700 SEK, beroende på vilket som är lägst.

Avgifterna ovan gäller för samtliga länder med untantag för Storbritannien där följande avgifter gäller:

• Om du avbokar bokningen mindre än 7 dagar före upphämtningstiden debiteras du antingen hela beloppet för bokningen eller max 488 SEK om bokningskostnaden är högre än 488 SEK.
• Om du avbokar bokningen mindre än 24 timmar före upphämtningstiden debiteras du hela kostnaden för bokningen.

Vid en avbokning sker återbetalning till ditt kreditkort, minus avgiften ovan.

Underlåtelse att komma

Om du underlåter att hämta bilen det angivna hämtningsdatumet förbehåller vi oss rätten att ta ut en avgift för denna underlåtelse, antingen kostnaden för bokningen eller upp till högst 700 SEK, beroende på vilket som är lägst. Om du underlåter att komma sker återbetalning till ditt kreditkort, minus underlåtelseavgiften.

Ej använda hyrdagar

Lägg märke till att eventuella hyrdagar som inte används för förbetalda bokningar ej återbetalas.

Ovan nämnda avgifter gäller för alla länder förutom Storbritannien dä följande avgifter gäller:

Om du inte hämtar upp din bil vid den utsatta upphämtningstiden reserverar vi oss rätten ta ut en avgift för den icke utnyttjade hyrtiden.

Estonia

Additional Driver Policy

Additional driver charge will be EUR 3.34 + tax per day, with a maximum charge of EUR 23.38 + tax per rental. There is no maximum number of additional driver's allowed per rental.

Age Requirements

Minimum rental age is as follows: 21 years for car groups: ECMN ( Economy), EDMR (Economy) and CDMR (Compact). 25 years for car groups: CDAR (Compact), CWMR (compact Wagon-Estate), FVMR (Full Size Pax Van), IDAR (Intermediate), IDMR (Intermediate), IVMR (Intermediate Pax Van), IWMR (Intermediate Wagon-Estate), LDAR (Luxury), LFAR (Luxury 4x4), SDAR (Standard), SDMR (Standard), SVMR (Standard Pax Van), SWMR (Standard Wagon-Estate). There is no maximum age limit. Young drivers fee - EUR 3.34 + tax per day for drivers aged less than 25 years old.

Cross Border Policy

Cross border into Russia is not allowed. An additional insurance must be purchased in case of travel into Finland, Norway, Poland, Sweden and Baltic countries (Lithuania and Latvia). Additional Border Crossing fee applies of EUR 5.00 + tax per day with a maximum charge of EUR 35.00 + tax. The following car groups may not be taken into Lithuania and Poland (SDMR, SDAR and SWMR) Please be advised that due to a change in law in Germany, it is mandatory for all vehicles crossing the border into Germany to have winter tyres fitted during the Snow & Icy conditions. Customers will be fined on the spot if they are stopped by police and found to not have the appropriate winter tyres.

Delivery / Collection

In Town: EUR 20.00 + Tax (up to 25km) - on request.  Out of Town: EUR 64.00 + tax - on request.  Delivery & Collection is also allowed out of hours as above but with an out of hours charge of EUR 31.95 + tax.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 2 300.00 EUR. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies.  If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

Valid driving licence must have been held for at least: Two years for car groups: CDAR (Compact), CDMR (Compact), CWMR (Compact Wagon-Estate), ECMN (Compact), EDMR (Compact), IDAR (Intermediate), IDMR (Intermediate), IVMR (Intermediate Pax Van), IWMR (Intermediate Wagon-Estate). Three years for car groups: FVMR (Full Size Pax Van), LDAR (Luxuary), LFAR (Luxuary 4x4), SDAR (Standard), SVMR (Standard Pax Van), SWMR (Standard Wagon-Estate), SDMR (Standard). The residents of the following countries are required to have an International Driving Licence when driving in Estonia: Albania, Algeria, Andorra, Argentina, Australia, Bangladesh, Belize, Benin, Botswana, Cambodia, Canada, Chilecongo, Dominican Republic, Egypt, Fiji, Gambia, Gibralter, Grenada, Guatemala, Haiti, India, Jamaica, Japan, Jordan, Kyrgystan, Laos, Lebanon, Lesotho, Madagascar, Malaysia, Malawi, Mali, Mauritania, Namibia, New Caledonia, New Zealand, Papua New Guinea, Paraguay, Peru, Rwanda, Sierra Leone, Singapore, Syria, Swaziland, Taiwan, Trinidad & Tobago, Tunisia, Turkey, Uganda, United States, West Samoa. Driving Licences issued by the Peoples Republic of China must be accompanied by a notarised translation Instead of an IDL. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

Allowed between all locations and cost as follows: Tallinn DT to Tallinn Apt = Free of charge (and vice versa). All other domestic one ways are charged at EUR 32.00 + tax except one ways to and from Kuressaare Airport which are charged at EUR 45.00 + tax.  There is a Domestic Penalty charge of EUR 128.00 + tax (paid locally if applicable). This only applies if the car has not been left at a rental station (i.e. in the middle of nowhere in Estonia). International one ways are allowed for all car groups between the following locations: Estonia to Riga (Latvia): EUR 95.00 + tax. Estonia to Vilnius (Lithuania): EUR 180.00 + tax. Estonia to Palanga, Kaunas, Klaipeda (Lithuania): EUR 225.00 + tax. No other international one ways are allowed.

Out of Hours Policy

After office hours charge is EUR 32.00 + Tax. Out of hours pick ups are allowed at all locations on Request. For Parnu DT & Tartu DT, out of hours bookings are not allowed on Sunday's.

Payment Policy

All major Credit Cards accepted (Visa, Diners, MasterCard, Amex) National Charge Cards, National Vouchers, Eurocheques & Travellers Cheques are also accepted. Cash is not accepted.  A deposit of 20% of the estimated rental charges plus EUR 275.00 + tax is applicable, which is held on the credit card until the car is returned. A second credit card is mandatory for car group LFAR and this must be American Express. The deposit must be paid by credit card.

Refuelling Policy

Customers must return the car with the same amount of fuel as provided at the start of the rental, otherwise refuelling charges may apply.

Roadside Assistance

All details will be given to the customer at time of pick up.

Special Equipment

Baby Seat - CSB (0 - 12 months / 0 - 13 Kgs) - EUR 7.00 + tax per day with a maximum charge of EUR 49.00 + tax. Replacement Amount is EUR 200.00 + tax. On Request. This is not loaded in the system so if required, please add to the remarks on the reservation. Toddler Seat - CST (1 - 3 years / 9 - 18 kg) - EUR 7.00 + tax per day with a maximum charge of EUR 49.00 + tax. Replacement Amount is EUR 200.00 + tax. On Request. Child Infant Seat - CSI (4 - 7 years) - EUR 7.00 + tax per day with a maximum charge of EUR 49.00 + tax. Replacement Amount is EUR 200.00 + tax. On Request. Booster Seat - BST (8 - 10 years) - EUR 5.00 + tax per day with a maximum amount of EUR 35.00 + tax. Replacement Amount is EUR 120.00 + tax. On Request. Ski Rack (SKR) - EUR 5.00 + tax per day, with a maximum charge of EUR 35.00 + tax.  Replacement Amount is EUR 120.00 + tax. On Request. Not available from Tartu Downtown, Tartu Airport, Parnu Office and Kuressaare Airport. GPS - EUR 10.00 + tax per day, with a maximum charge of EUR 70.00 + tax. Replacement Amount is EUR 320.00 + tax. On Freesale Winter Equipped Vehicle - (see Winter fee in Surcharges) MANDATORY from 15th October to 15th March (includes snow tyres). This country does not provide reflective jackets and is not required by law to do so.

Surcharges

Winter fee = (WIEV) EUR 3.34 + tax per day - MANDATORY for all rentals from 15th October until 15th March (see Winter Equipped Vehicle in Special Equipment). A Peak Period Surcharge of EUR 4.17 + tax per day applies from 10th July to 25th August - this is only applicable to Corporate Rates for National.

Tax

20% For more information about driving abroad, visit:  www.nationaldrivesafe.com