Avbokningsavgifter

Vi tar inte ut någon avgift för bokningar som avbeställs 7 dagar eller mer före hämtningstidpunkten. Om du avbeställer din bokning efter denna tid gäller följande avgifter:

  • Om du avbeställer bokningen mindre än 7 dagar före upphämtningstiden debiteras du hela kostnaden för bokningen eller upp till högst 280 SEK, beroende på vilket som är lägst.
  • Om du avbeställer bokningen mindre än 24 timmar före upphämtningstiden debiteras du hela kostnaden för bokningen eller upp till högst 700 SEK, beroende på vilket som är lägst.

Avgifterna ovan gäller för samtliga länder med untantag för Storbritannien där följande avgifter gäller:

  • Om du avbokar bokningen mindre än 7 dagar före upphämtningstiden debiteras du antingen hela beloppet för bokningen eller max 488 SEK om bokningskostnaden är högre än 488 SEK.
  • Om du avbokar bokningen mindre än 24 timmar före upphämtningstiden debiteras du hela kostnaden för bokningen.

Vid en avbokning sker återbetalning till ditt kreditkort, minus avgiften ovan.

Underlåtelse att komma

Om du underlåter att hämta bilen det angivna hämtningsdatumet förbehåller vi oss rätten att ta ut en avgift för denna underlåtelse, antingen kostnaden för bokningen eller upp till högst 700 SEK, beroende på vilket som är lägst. Om du underlåter att komma sker återbetalning till ditt kreditkort, minus underlåtelseavgiften.

Ej använda hyrdagar

Lägg märke till att eventuella hyrdagar som inte används för förbetalda bokningar ej återbetalas.

Ovan nämnda avgifter gäller för alla länder förutom Storbritannien dä följande avgifter gäller:

Om du inte hämtar upp din bil vid den utsatta upphämtningstiden reserverar vi oss rätten ta ut en avgift för den icke utnyttjade hyrtiden.

Croatia

Additional Driver Policy

The additional drivers fee is EUR 5.00 + tax per day and there is no maximum charge.

Age Requirements

The minimum rental age is 21 years for all cars except SDAR (Standard) and SVMR (Standard Elite Pax Van). For these cars the minimum age is 23 years. There is no maximum age limit and no young driver's charge.

Cross Border Policy

Cars are permitted to be driven into: Austria, Slovenia, Italy, Hungary, Germany, Montenegro, Bosnia and Serbia with a charge of EUR 10.00 + tax per day applies. It is forbidden to drive into any other countries. The charge (cross border fee) is not applicable for driving trough Neum (corridor between Split and Dubrovnik), but it is applicable for the rest of Bosnia and Herzegovina (Mostar, Sarajevo...) Ferry travel to Hvar Island is permitted at no charge.

Delivery / Collection

Delivery and collection is available on request: cost is specific to each location (EUR 2.00 per KM + tax).

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 1000.00 EUR. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies as well as options to reduce this excess value.

License Requirements

A full clean driving licence must have been held for a minimum of 2 years for all cars prior to the rental. An international driving permit is not required. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

Domestic one ways are permitted between all stations and drop charges apply - see separate one way grid for the charges. All cars are permitted for domestic one ways. International one ways are not allowed.

Out of Hours Policy

After hours reservations are available at all locations on freesale with an additional charge of EUR 28.00 + tax.

Payment Policy

Acceptable methods of payment are: Visa, Amex, Diners, MasterCard, National Vouchers, Cash is not accepted. A deposit is blocked on a credit card when the rental starts, in amount of excess which depends on the car category plus value of a full tank of fuel. The rental charge (if it is paid locally) is charged at the pick up time and made separately from the deposit.

Refuelling Policy

Car must be returned with the same amount of fuel as time of pickup otherwise refuelling charges will apply. Full details will be provided to the customer at time of pick up.

Roadside Assistance

Full details will be provided to the customer at time of pick up.

Special Equipment

Infant Seat - CSI (0 - 12 months / 0 - 13 kg) - EUR 5.00 + tax per day, there is no maximum charge. Replacement amount is EUR 100.00. Baby Seat - CSB (1 - 3 years / 9 - 18 kg) - EUR 5.00 + tax per day, there is no maximum charge. Replacement amount is EUR 100.00. Toddler Seat - CST (4 - 7 years / 15 - 30 kg) - EUR 5.00 + tax per day, there is no maximum charge. Replacement amount is EUR 100.00. Booster Seat - BST (up to 12 years / under 135 cms) - EUR 5.00 + tax per day, there is no maximum charge. Replacement amount is EUR 100.00. Snow Tires - SNT - EUR 7.00 + tax per day, there is no maximum charge. Replacement amount is EUR 400.00. Only available from 1st November to 31st March. Navigation System (GPS) - EUR 8.00 + tax per day, with a maximum charge of EUR 100.00 + tax per rental. Replacement amount is EUR 300.00. All equipment including Snow Tires are on freesale. Equipment is available for all cars and locations. Baby Seats (CSB) are not loaded in the system, so if required please add this to the remarks on the reservation. For all child seats the age of the child/ren is required at the time of rental.

Surcharges

Airport Surcharge - EUR 25.00 + tax per rental.

Tax

25% For more information about driving abroad, visit:  www.nationaldrivesafe.com