Avbokningsavgifter

Vi tar inte ut någon avgift för bokningar som avbeställs 7 dagar eller mer före hämtningstidpunkten. Om du avbeställer din bokning efter denna tid gäller följande avgifter:

  • Om du avbeställer bokningen mindre än 7 dagar före upphämtningstiden debiteras du hela kostnaden för bokningen eller upp till högst 280 SEK, beroende på vilket som är lägst.
  • Om du avbeställer bokningen mindre än 24 timmar före upphämtningstiden debiteras du hela kostnaden för bokningen eller upp till högst 700 SEK, beroende på vilket som är lägst.

Avgifterna ovan gäller för samtliga länder med untantag för Storbritannien där följande avgifter gäller:

  • Om du avbokar bokningen mindre än 7 dagar före upphämtningstiden debiteras du antingen hela beloppet för bokningen eller max 488 SEK om bokningskostnaden är högre än 488 SEK.
  • Om du avbokar bokningen mindre än 24 timmar före upphämtningstiden debiteras du hela kostnaden för bokningen.

Vid en avbokning sker återbetalning till ditt kreditkort, minus avgiften ovan.

Underlåtelse att komma

Om du underlåter att hämta bilen det angivna hämtningsdatumet förbehåller vi oss rätten att ta ut en avgift för denna underlåtelse, antingen kostnaden för bokningen eller upp till högst 700 SEK, beroende på vilket som är lägst. Om du underlåter att komma sker återbetalning till ditt kreditkort, minus underlåtelseavgiften.

Ej använda hyrdagar

Lägg märke till att eventuella hyrdagar som inte används för förbetalda bokningar ej återbetalas.

Ovan nämnda avgifter gäller för alla länder förutom Storbritannien dä följande avgifter gäller:

Om du inte hämtar upp din bil vid den utsatta upphämtningstiden reserverar vi oss rätten ta ut en avgift för den icke utnyttjade hyrtiden.

Israel

Additional Driver Policy

The additional drivers charge is EUR 2.50 per day. Please note: any additional driver's that hold an Israeli licence will be charge tax.

Age Requirements

The minimum rental age is 21years for EDAR, ECAR, MDMR, MDAR, MCMR, MCAR and 24 years for all other cars. The maximum age limit is 70 years. Young drivers surcharge is EUR 7 per day, excl vat, with a maximum charge of EUR 70, for drivers between 21-23 years of age (inclusive).

Cross Border Policy

Cars are not to be driven outside of Israel. Cars are not to be driven in Gaza Strip and in the areas of the West Bank, Sinai & Taba. Although these passages are marked with barriers and clear signs, it may still be possible to drive through. Cars that pass the barriers, will not be covered by insurance and the customer will be responsible for the full damage and or loss of the vehicle.

Delivery / Collection

Not available.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 600.00 EUR. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies.  If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer. Please also see the Payment Policy regarding US and Canada residents.

License Requirements

Full clean driving licence must be held for a minimum of 2 years for all cars prior to the rental start date. European and US licences are accepted. An international driving permit is not required. Tourists entering Israel with foreign passport on: B2 Tourist Visa, B3 Temporary Visa, B4 Volunteer Visa are exempt from VAT on the condition that passport with entrance stamp to Israel is presented. There is a maximum limit of 250km per day on bookings placed for 1 - 3 rental days.  Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

Domestic one ways are allowed from 3 day minimum rentals for all cars and cost as follows: From Tel Aviv Airport to Haifa-Kiryat Bialik = EUR 30.00 (and vice versa). From Tel Aviv Airport and Tel Aviv Downtown to Holon and Modiin = Free of Charge (and vice versa). From Tel Aviv Downtown to Tel Aviv Airport = EUR 22.00 (and vice versa)  From Haifa-Kiryat Bialik to Holon and Modiin = EUR 30.00 (and vice versa). From Holon to Modiin = Free of Charge (and vice versa). From Tel Aviv Downtown to Haifa-Kiryat Bialik = EUR 30.00. From Haifa-Kiryat Bialik to Tel Aviv Downtown = Free of Charge. A minimum length of rental of 3 days applies to all one ways. A penalty charge of EUR 100.00 applies if the vehicle is left in an unauthorised location. International one ways are not permitted.

Out of Hours Policy

Not available.

Payment Policy

Acceptable methods of payment are: Visa, Amex, Diners, MasterCard, National Vouchers & National Charge Cards. Cash is also accepted but only at the end of the rental (USD, EUR & NIS accepted). Travellers Cheques, Eurocheques and Debit Cards are not accepted. A deposit of EUR 275.00 plus 20% of the estimated rental charges is required, which is held on the credit card until the car is returned. The deposit cannot be paid in cash.  Please Note: For Citizens choosing country of residence US & Canada, the CDW and THW insurances are optional only if the customer is paying with a credit card known to provide such coverage benefits in Israel and provide written proof that the card has relevant coverage for the rental in Israel, otherwise it is mandatory for the customer to purchase those insurances. Nevertheless, if CDW and THW are not purchased, the customer is responsible for the full value of the car (a deposit on the customer's credit card will be taken for the full value of the car) and a Supplementary Liability Insurance (SLI) is mandatory. This SLI insurance (supplementary liability cover) is available at the counter at an additional charge that varies between EUR 13.00 and EUR 30.00 per day plus applicable taxes, according to the car group confirmed.

Refuelling Policy

Cars must be returned with the same amount of fuel as supplied at the beginning of the rental, otherwise refuelling charges may apply.

Roadside Assistance

All details will be provided to the customer at time of checkout.

Special Equipment

Infant Seat CSI - (0 - 12 months / 0 - 13 kg) - EUR 5.00 per day with a maximum charge of EUR 25.00. Replacement amount is EUR 120.00. Baby Seat CSB - (1 - 3 years / 9 - 18 kg) - EUR 5.00 per day with a maximum charge of EUR 25.00. Replacement amount is EUR 120.00. Toddler Seat CST - (4 - 7 years / 15 - 30 kg) - EUR 5.00 per day with a maximum charge of EUR 25.00. Replacement amount is EUR 120.00. Booster Seat BST (up to 12 years / under 135 cms) - EUR 5.00 per day with a maximum charge of EUR 25.00. Replacement amount is EUR 120.00. GPS - EUR 8.00 per day with a maximum charge of EUR 48.00. Replacement amount is EUR 400.00. All equipment is on freesale and available for all cars. The age of the child/ren must be provided at time of reservation when hiring child seats. Baby seats are not loaded in the system, so if required please add to the remarks on the reservation.

Surcharges

Airport surcharge - EUR 22.00 per rental.

Tax

Zero - Except for Israeli citizens where the VAT is 17% For more information about driving abroad, visit:  www.nationaldrivesafe.com