Avbokningsavgifter

Vi tar inte ut någon avgift för bokningar som avbeställs 7 dagar eller mer före hämtningstidpunkten. Om du avbeställer din bokning efter denna tid gäller följande avgifter:

  • Om du avbeställer bokningen mindre än 7 dagar före upphämtningstiden debiteras du hela kostnaden för bokningen eller upp till högst 280 SEK, beroende på vilket som är lägst.
  • Om du avbeställer bokningen mindre än 24 timmar före upphämtningstiden debiteras du hela kostnaden för bokningen eller upp till högst 700 SEK, beroende på vilket som är lägst.

Avgifterna ovan gäller för samtliga länder med untantag för Storbritannien där följande avgifter gäller:

  • Om du avbokar bokningen mindre än 7 dagar före upphämtningstiden debiteras du antingen hela beloppet för bokningen eller max 488 SEK om bokningskostnaden är högre än 488 SEK.
  • Om du avbokar bokningen mindre än 24 timmar före upphämtningstiden debiteras du hela kostnaden för bokningen.

Vid en avbokning sker återbetalning till ditt kreditkort, minus avgiften ovan.

Underlåtelse att komma

Om du underlåter att hämta bilen det angivna hämtningsdatumet förbehåller vi oss rätten att ta ut en avgift för denna underlåtelse, antingen kostnaden för bokningen eller upp till högst 700 SEK, beroende på vilket som är lägst. Om du underlåter att komma sker återbetalning till ditt kreditkort, minus underlåtelseavgiften.

Ej använda hyrdagar

Lägg märke till att eventuella hyrdagar som inte används för förbetalda bokningar ej återbetalas.

Ovan nämnda avgifter gäller för alla länder förutom Storbritannien dä följande avgifter gäller:

Om du inte hämtar upp din bil vid den utsatta upphämtningstiden reserverar vi oss rätten ta ut en avgift för den icke utnyttjade hyrtiden.

Italy

Additional Driver Policy

Additional driver charge is: Euro 5.64 per day, plus tax, with a maximum charge of EUR 113.00 + tax (20 days). Any young additional drivers from 19 to 24 years, will be charged the young driver fee as well as the additional driver fee.  All additional driver's must be communicated to the car hiring location at the start of the rental, otherwise the main driver will be held responsible in any case.  Any additional driver must be present at time of check out and they must have the same requirements as the lead driver.

Age Requirements

Minimum rental age is: 19 years for car group ECMR (Economy).  21 years for car groups: EDMR (Economy), CCMR (Compact), CWMR (Compact Wagon-Estate), ICMR (Intermediate), IWMR (Intermediate Wagon-Estate), IXMR (Intermediate Special), DBMR (Compact Elite) and IMMR (Intermediate). 25 years for all other car groups. There is no maximum age limit. A Young Drivers Surcharge of EUR 15.40 per day + tax, with a maximum charge of EUR 231.00 + tax (15 days) applies to all renters aged between 19 - 24 years.

Cross Border Policy

Vehicles are allowed to cross the borders of the following countries: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Italy, Luxemburg, Norway, Netherlands, Portugal, United Kingdom, Sweden, Spain, Slovenia,and Switzerland.  If the client drives the rented car into any non-authorized countries, any insurance coverage will no longer be valid and he/she will be responsible for any expenses that may occur.  The customer is responsible for the correct usage, and for any ordinary maintenance of the vehicle.  Any maintenance intervention on the vehicle must be previously authorized by a Maggiore representative and the expenses receipt has to be sent to Maggiore Rent Spa, via di Tor Cervara 225 - 00155 ROMA P.I.  06771581003, otherwise no refund will be given. Please be advised that the following areas in Germany: Berlin, Cologne and Hannover will require an 'Emissions Sticker' stating the emission of the vehicle intended to enter these areas. Without this sticker, the driver of the vehicle will be fined up to EUR 40.00 even if the car is registered abroad. Should the car not have the 'Emissions Sticker', then this can be purchased at most garages. Cars are allowed to be taken to all Italian islands by a Ferry.  (subject to Ferry Company's regulations) Please be advised that due to a change in law in Germany, it is mandatory for all vehicles crossing the border into Germany to have winter tyres fitted during the Snow & Icy conditions. Customers will be fined on the spot if they are stopped by police and found to not have the appropriate winter tyres.

Delivery / Collection

Delivery/Collection service is on request and available for National and Alamo.  Within renting office city limits - Euro 15.40 + VAT per rental. Outside of city limits a charge of Euro 0.86 + VAT per km with a minimum charge of Euro 15.40 + VAT per rental. Out of hours - the delivery/collection charges are doubled, plus the out of hours charge of EUR 22.00 + tax will be applied.  In case of a flight delay, the employee will wait for the customer up to one hour from the landing time, but not beyond 02:00 the following morning.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

An original and valid driving licence must be presented at the start of the rental. Driving licences must always be accompanied by an identity card for EU citizens or a passport for non-EU citizens. Non-Roman script licences must have an international licence & their licence from country of domicile. The licence must have been held for at least one year. Military driving licences are not allowed. International driving licenses are required for renters who present a non - EU driving licence. International Driving licenses are only valid outside the country of origin and when presented along with the original driving licence. Customer's who have citizenship in Eastern Europe (Estonia, Latvia, Lithuania, Armenia, Azerbaijan, Georgia, Belarus, Moldova, Ukraine, Russia, Czech Republic, Hungary, Poland, Slovakia, Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Macedonia, Montenegro, Romania, Serbia and Slovenia) will be required to provide the following documents: 1) A second document in addition to the valid driving license showing photo and address issued by a public organization, 2) A return airline or rail ticket, 3) A hotel reservation or an address in Italy. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

Maggiore may at its own discretion refuse a one-way rental to / from certain areas for particular car groups.  Vehicles can be dropped off only in the authorised location at booking time. In case the vehicle will be dropped off in a location different from the pick up one without informing Maggiore at booking time, or at time of pick-up for walk-in rentals (non-estimated one ways) an extra fee equal to EUR 12.50 + tax will be applied in addition to the one-way fee. Domestic One -way rentals are permitted within Italy, without any minimum length of rental and cost as follows:- Within Italian Mainland to Mainland / Sicily to Sicily / Sardinia to Sardinia : Euro 47.00 per rental - plus VAT.                    Drop off from Mainland to Sardinia and vice versa is not allowed.                               From Italian Mainland to Sicily & vice versa: Euro 73.00 per rental - plus VAT. Intra-city one ways are free of charge. Domestic One Ways From Italian Mainland or Sicily to Sardinia & vice versa is no longer allowed for all car groups. It is allowed just within Sardinia and the cost remains the same, Euro 47.00 per rental - plus vat. If the vehicle is taken to Sardinia from the mainland or Sicily (or vice versa), there will be a penalty charge of EUR 427.00 + tax (minimum) charged to the customer  (penalty charges are paid locally). Groups PCAR (Premium), FVMR (Full Size Pax Van) /MVMR (Mini Pax Van), PVMR (Premium Pax Van) and FWAR (Full Size Wagon-Estate) may only be used for Domestic one ways between locations from which they are available and these groups cannot be used for International one-ways. Groups PVMR (Premium Pax Van) and FVMR (Full Size Pax Van) /MVMR (Mini Pax Van), can only be used for rentals between Mainland to Mainland, Sicily to Sicily and Sardinia to Sardinia. Group FWAR (Full Size Wagon-Estate) is available for both pick-up and drop-off only in: Milan Linate Apt, Milan Malpensa Apt, Venice Apt, Florence Finiguerra, Florence Apt, Rome Ciampino Apt, Rome Fiumicino Apt, Rome Stazione Termini, Rome Via Po, Naples Apt, Catania Apt (Sicily) and Palermo Apt (Sicily) locations. For Mainland & Sicily, group PCAR (Premium) is available for both pick-up and drop-off only in: Milan Stazione, Milan Linate Apt, Milan Malpensa Apt, Venice Apt, Venice Mestre, Pisa Apt, Florence Apt, Florence Citta, Rome Ciampino Apt, Rome Fiumicino Apt, Rome Via Po, Rome Termini, Naples Apt, Naples Stazione, Catania Apt (Sicily), Palermo Apt (Sicily), Verona Apt, Verona Stazione, Turin Apt, Genoa Apt, Bergamo Apt, Bologna Apt, Lamezia Apt, Bari Apt, Bolzano, Brescia Apt, Brindisi Apt, Forli Apt, R.Calabria Apt, Treviso Apt & Trieste Apt. For Mainland groups FVMR(Full Size Pax Van) /MVMR (Mini Pax Van), and PVMR (Premium Pax Van) are available for both pick-up and drop-off only in: Milan Stazione, Milan Linate Apt, Milan Malpensa Apt, Venice Apt, Venice Mestre, Pisa Apt, Florence Apt, Florence Citta, Rome Ciampino Apt, Rome Fiumicino Apt, Rome Via Po, Rome Termini, Naples Apt, Naples Stazione, Verona Apt, Verona Stazione, Turin Apt, Genoa Apt, Bergamo Apt, Bologna Apt, Lamezia Apt, Bari Apt and Brindisi Apt. No drop off to Sicily or Sardinia is allowed. For Sicily, groups FVMR (Full Size Pax Van) /MVMR (Mini Pax Van), and PVMR (Premium Pax Van) are available for both pick-up and drop-off only in: Catania Apt & Palermo Apt. No drop off in Mainland or Sardinia is allowed. For Sardinia, groups PCAR (Premium), FVMR (Full Size Pax Van) /MVMR (Mini Pax Van), and PVMR (Premium Pax Van) are available for both pick-up and drop-off only in: Alghero Apt, Cagliari Apt & Olbia Apt. No drop off to Mainland or Sicily is allowed. If FVMR (Full Size Pax Van) /MVMR (Mini Pax Van), and PVMR (Premium Pax Van) are returned to a non-authorized location (as detailed above) then a penalty charge of EUR 293.33 + tax will be charged to the customer in addition to the one way fee (penalty charges are paid locally). International One Ways - please consult the International One Way Policy (IOWP). There is a 3 day minimum length of rental required for all international one ways. The following groups are not allowed for International One Way rentals PCAR (Premium), FDMN (Full Size), FDMR (Full Size), PDMR (Premium), FVMR (Full Size Pax Van) /MVMR (Mini Pax Van), PVMR (Premium Pax Van), FWAR (Full Size Wagon-Estate), FCAR (Full Size) and SDMR (Standard).

Out of Hours Policy

Out of hours pick up and drop off: If an employee is needed, the charge will be Euro 22.00 + tax per rental - this service is on request only. If pick up will be at an airport agency, flight details must be supplied and an employee will wait for the customer for up to 2 hours from the flight landing time BUT not beyond 2am.

Payment Policy

No Cash payments allowed. All major Credit Cards accepted (Visa, Diners, MasterCard, Amex), except Electron and pre-paid credit cards. National Charge Cards and National Vouchers are also accepted.  For car groups: ECMR, EDMR, CCMR, DBMR, CWMR and ICMR one Credit Card is required. For car groups: IMMR, IXMR, IWMR, FCAR and FWAR two different Credit Cards are  required to guarantee the rental.  A single Credit card is accepted only if it is one of the following: American Express Gold or Platinum or Centurion; Visa Gold or Platinum; MasterCard Gold. For car groups: PCAR, FVMR and PVMR two Credit Cards are required to guarantee the rental but at least one of them must be: American Express Gold, Platinum, Centurion; Visa Gold, Platinum; MasterCard Gold. The deposit held on the customers credit card amounts to the estimated total rental charge (including additional services, refuelling, equipment etc). A credit card is always required for deposits which is held on the credit card until the car is returned.  Customers will be charged EUR 208.33 + tax for loss of vehicle keys plus the local daily rate for the whole rental period until the key is returned or key loss/theft report is provided to Maggiore.

Refuelling Policy

Car is supplied with a full tank. Return full or a refuelling charge of Euro 15.00 + VAT will apply + cost of missing petrol, which is 30% more expensive due to variable supply costs.  The customer is required to fill the tank with correct type of fuel for the car. In case of misuse or filling the tank with the wrong type of fuel, the client will be charged for the damages caused.

Roadside Assistance

For 24 hours roadside assistance, call toll free 800 098 098 when in Italy. If outside of Italy or using a foreign mobile phone, call +39 02 661 65 667. In case of an accident, the driver has to complete the CAI form, present in the vehicle, completing every section. In case of an accident with another road user/vehicle, it has to be completed and signed by both parties and any testimonies should be obtained. The original copy of the CAI  and possibly other documentation must be received within 24 hours after the event, at any Maggiore agencies. In case Roadside Assistance is required and in order to receive help and/or refunds customer has to respect the following  4 steps: ---> CALL MAGGIORE ROADSIDE ASSISTANCE (toll free 800 098 098 when in Italy. If outside of Italy or using a foreign mobile phone, call +39 02 661 65 667) ---> TRUCK ARRIVAL & ACCIDENT REPORT (wait for the Truck and in case of an accident fill the CAI form) ---> AUTHORIZATION FOR AN ALTERNATIVE TRANSPORTATION TO THE NEAREST MAGGIORE LOCATION (After the tow truck arrival if the customer needs to continue their journey they must take authorization directly from the Maggiore Roadside Assistance Service that will provide them an authorization number, which is also required for expenses refund and  is extremely important to keep it together with all the other documentation.) ---> EXPENSES REFUND (In order to obtain expenses refund, client has to collect all the original invoices made out in their name, together with all tickets/receipts and send them directly to: Aciglobal S.P.A. - Ufficio Rimborsi - Via S. Cannizzaro 83A - 00156 Roma ITALY) Full procedure's details will be provided at time of check out by the relevant station.  

Special Equipment

Child/Infant seat CSI = Euro 38.00 + tax per rental. Replacement amount is EUR 75.00 + tax. Child/Toddler seat CST= Euro 38.00 + tax per rental.  Replacement amount is EUR 75.00 + tax. Booster Cushion BST = Euro 38.00 + tax per rental. Replacement amount is EUR 75.00 + tax. Snow chains SNO = Euro 6.61 + tax per day up to a maximum of Euro 33.06 + tax per rental (available for all car groups ). Replacement amount is EUR 66.67 + tax. Ski rack SKV= Euro 31.60 + tax per rental (available for all car groups except FVMR (Full Size Pax Van) /MVMR (Mini Pax Van) and PVMR (Premium Pax Van)). Replacement amount is EUR 125.00 + tax. GPS Navigation Device - there are three types of GPS available in Italy (technical details and prices are available at rental desks) 1) NAVIGATION MIO MOOV SPIRIT 200/300. 2) NAVIGATION MY SPIRIT 480. 3) NAVIGATION SATELLITE TV WITH MY V575. None of the Navigation Systems can be confirmed at the time of the reservation but it can be requested at pick-up time. In case of damage/loss or theft a replacement fee will be charged.  All Special Equipment is on freesale (except GPS). All cars will be equipped with a reflective jacket which must be worn in an emergency else a fine will be levied. There is no extra charge for the use of this but if not returned then 15.00 Euros will be charged. Steering locks are provided free of charge in a limited number of locations and for all car groups (they cannot be confirmed at time of reservation or requested at time of car pick-up).  If the steering wheel lock is not returned or damaged, then the customer will be charged EUR 41.67 + tax.

Surcharges

Premium Location charge is 16% + tax for all airport locations and 12% + tax for all Railway locations. The premium Location charge applies on all charges, excluding fuel. Vehicle licence fee / Road fund tax is Euro 1.97 per day + tax, with a maximum charge of 18 days = EUR 35.46 + tax. Contract Mandated Charge: A handling fee of EUR 1.64 + VAT per rental is applicable to cover administrative & postage expenses, which applies to all rentals. Administration Fee (GMU): is EUR 30.75 + tax. This is an administration fee that applies incase of an accident when the vehicle is returned damaged, even if optional coverage SuperKasko (SKO) has been purchased or included in the rate. This charge is not loaded in the system and is payable locally if applicable. Administration Fee (GRV): is EUR 30.75 + tax. This is an administration fee to manage a dossier in case of an accident, fines notification, tolls payment and/or fees/charges of any kind due to vehicle parking during the rental period. This charge is not loaded in the system and is payable locally if applicable. Missing Accident Report Delivery (PMR): This is a penalty charge of EUR 416.67 + tax applicable if the customer who has an accident, forgets to inform Maggiore about it, and in case of negligence to deliver a copy of the accident report whilst returning the car or in case he/she doesn't provide (even after the closure of the rental), all the necessary information regarding the accident. If extra specialist cleaning is required to the returned vehicle, then an additional charge of EUR 125.00 + tax will be charged to the customer.

Tax

21% (In the case that Vat is increased by the government during the year all rates will be revised accordingly at the time of increase)   For more information about driving abroad, visit:  www.nationaldrivesafe.com