Avbokningsavgifter

Vi tar inte ut någon avgift för bokningar som avbeställs 7 dagar eller mer före hämtningstidpunkten. Om du avbeställer din bokning efter denna tid gäller följande avgifter:

  • Om du avbeställer bokningen mindre än 7 dagar före upphämtningstiden debiteras du hela kostnaden för bokningen eller upp till högst 280 SEK, beroende på vilket som är lägst.
  • Om du avbeställer bokningen mindre än 24 timmar före upphämtningstiden debiteras du hela kostnaden för bokningen eller upp till högst 700 SEK, beroende på vilket som är lägst.

Avgifterna ovan gäller för samtliga länder med untantag för Storbritannien där följande avgifter gäller:

  • Om du avbokar bokningen mindre än 7 dagar före upphämtningstiden debiteras du antingen hela beloppet för bokningen eller max 488 SEK om bokningskostnaden är högre än 488 SEK.
  • Om du avbokar bokningen mindre än 24 timmar före upphämtningstiden debiteras du hela kostnaden för bokningen.

Vid en avbokning sker återbetalning till ditt kreditkort, minus avgiften ovan.

Underlåtelse att komma

Om du underlåter att hämta bilen det angivna hämtningsdatumet förbehåller vi oss rätten att ta ut en avgift för denna underlåtelse, antingen kostnaden för bokningen eller upp till högst 700 SEK, beroende på vilket som är lägst. Om du underlåter att komma sker återbetalning till ditt kreditkort, minus underlåtelseavgiften.

Ej använda hyrdagar

Lägg märke till att eventuella hyrdagar som inte används för förbetalda bokningar ej återbetalas.

Ovan nämnda avgifter gäller för alla länder förutom Storbritannien dä följande avgifter gäller:

Om du inte hämtar upp din bil vid den utsatta upphämtningstiden reserverar vi oss rätten ta ut en avgift för den icke utnyttjade hyrtiden.

Netherlands

Additional Driver Policy

Additional driver's charge is EUR 4.20 + tax per day, with a maximum charge of EUR 42.00 + tax per rental (10 days).

Age Requirements

The minimum rental age is as follows: 21 years for car groups: MCMR (Mini), CCAR (Compact), CDMR (Compact), CWMR (Compact Wagon-Estate), ECAR (Economy), ECMR (Economy), ICMR (Intermediate), IDMR (intermediate), SDMR (Standard), SVMR (Standard Pax Van), SWMR (Standard Wagon-Estate). 25 years for car groups: FVMR (Full Size Pax Van), FWMR (Full Size Wagon-Estate), PDAR (Premium), PWAR (Premium Wagon-Estate), PVMR (Premium SUV). Maximum age limit - none There is no young driver's charge.

Cross Border Policy

Cars can be driven into Andorra, Austria, Belgium, France, Denmark, Finland, Germany, Ireland, Italy (except Mercedes vehicles), Luxembourg, Norway, Portugal, Spain (except Ceuta and Melilla), Sweden, Switzerland and United kingdom. Cars are not allowed to be driven into any other country.  Please also see Special Equipment with regards to taking child seats cross border. Please be advised that due to a change in law in Germany, it is mandatory for all vehicles crossing the border into Germany to have winter tyres fitted during the Snow & Icy conditions. Customers will be fined on the spot if they are stopped by police and found to not have the appropriate winter tyres.

Delivery / Collection

Delivery & Collection is not available.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 750.00 EUR. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

A full valid licence must have been held for at least one year for all cars. An International Driving Permit is not required. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

Domestic One Ways - Allowed between all locations in the Netherlands free of charge. Minimum length of rental is one day. International one ways - not permitted.

Out of Hours Policy

Out of hours bookings are not available.

Payment Policy

Acceptable methods of payment are: Visa, Diners, MasterCard, Amex, National Charge Cards, National Vouchers and travellers cheques. Cash and Electron Cards are not accepted. A second (major) credit card is required for the following car groups: PWAR (Premium Wagon-Estate), PDAR (Premium), FWMR (Fullsize Wagon-Estate), FVMR (Fullsize SUV) and PVMR (Premium SUV). A deposit of EUR 275.00 plus 20% of the estimated rental charges is required and must be paid by credit card. The deposit will be held on the credit card until the car is returned.

Refuelling Policy

Cars must be returned with the same amount of fuel as time of pickup, otherwise the customer will be charged for the missing fuel. A refuelling service charge of EUR 20.00 + tax per rental applies at Amsterdam Airport only.

Roadside Assistance

All details will be provided to the customer at time of pickup.

Special Equipment

Child/Infant Seat - CSI (0 - 12 months) - EUR 4.20 + tax per day, with a maximum charge of EUR 42.00 + tax per rental. Replacement Amount is EUR 250.00 + tax. Child/Baby Seat - CSB (1 - 3 years) - EUR 4.20 + tax per day, with a maximum charge of EUR 42.00 + tax per rental. Replacement Amount is EUR 250.00 + tax. Child/Toddler Seat - CST (4 - 7 years) - EUR 4.20 + tax per day, with a maximum charge of EUR 42.00 + tax per rental. Replacement Amount is EUR 250.00 + tax. Child/Booster Seat - CBS (under 135 cms or upto 12 years) - EUR 4.20 + tax per day, with a maximum charge of EUR 42.00 + tax per rental. Replacement Amount is EUR 50.00 + tax. Snow Chains - SNO - Not Available. Snow Tyres - STR - Not Available. Navigation System - GPS - EUR 10.08 + tax per day, with a maximum charge of EUR 100.84 + tax per rental. Replacement Amount is EUR 300.00 + tax. All equipment is on request. Please note: Baby Seats are not loaded in the system, so if required, this will need to be added to the remarks on the reservation. For Child Seats: If for any reason, the car is left in any of the countries listed in the cross border policy, and Child seats have been taken, there will be a one way charge of EUR 55.00 + tax payable locally.

Surcharges

Premium Location Surcharge - EUR 50.00 + tax per rental applicable to all locations (Airports and Downtowns). Vehicle Licence Fee (LAF) - EUR 2.52 + tax per day, with a maximum charge of EUR 12.60 + tax per rental. Administration fee of EUR 10 + tax per rental in case of any fine or reminder of any unpaid bills.

Tax

21% For more information about driving abroad, visit:  www.nationaldrivesafe.com